Shipping policy

Due to the Covid 19 Pandemic there may be delays with deliveries, we apologise for the inconvenience. We aim to process your order as soon as possible within standard business hours. If residing in the North Island, you should receive your delivery within 1-3 working days. If residing in the South Island you should receive your delivery within 2-4 working days. We will email or text you a confirmation and tracking number once your order has been shipped. If there is a public holiday within your shipping time, it may take an extra 1-2 days to get to you, same applies if your address is classed as "rural".

Orders to Australia should be delivered within 1-3 working days. If you are having issues with your shipping please feel free to use the "Contact" form on our website to get in touch.

 

Orders shipped to countries outside of New Zealand and Australia may take 5-7 working days from purchase date to get to you. Any orders that cannot be accepted within this time frame will be returned back to Ballsy.NZ. Your purchase may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by you (the customer); we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.  If you are having issues with your shipping please feel free to use the "Contact" form on our website to get in touch.

 

Please provide a physical street address – we’re not able to deliver to a P.O. Box. You will need to sign for you order on delivery too so make sure it's an address you will be at during working hours.