Shipping
Shipping
Orders
We aim to pick and pack your order within 24hrs of receiving confirmation of purchase.
Orders made over the weekend and during NZ public holidays will be picked, packed & dispatched the following Monday (or next business day)
Estimated Delivery Times
Auckland
We use Go Sweetspot for our local orders and offer a tracking service as well as having their Customer Services team to utilize in tracking your shipment.
Due to Covid restrictions in the city there are an extra 5 working days delay.
Domestic
We use Go Sweetspot for our local orders and offer a tracking service as well as having their Customer Services team to utilize in tracking your shipment.
NZ – contact either Post Haste or NZ Post and have your tracking number ready during your phone call as your reference. Perhaps log onto their website to change your delivery method: https://www.posthaste.co.nz/tracktrace.html | https://www.nzpost.co.nz/tools/tracking
International
Australia – $25, Overnight*-3 working days *metro areas only
Asia – $30, 2-4 working days
Pacific Islands - $30, 2-4 working days
USA & Canada – $35, 2-4 workings days
UK – $40, 3-5 working days
Europe - $40, 3-5 working days
Rest of the World - $70, 5+ working days
Additional charges for international orders
International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Ballsy. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
Frequently asked:
My order is late?
Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.
Do you deliver to a PO Box?
Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.
How can I track my order?
In your email you will find your tracking link from either one of our two shipping partners. Following your individual tracking link, you will have an available contact number for your local office to make any queries.
What if I am not home?
Contact the local customer services from one of our two shipping partners to make a change to your delivery method.
NZ – contact either Post Haste or NZ Post and have your tracking number ready during your phone call as your reference. Perhaps log onto their website to change your delivery method: https://www.posthaste.co.nz/tracktrace.html | https://www.nzpost.co.nz/tools/tracking
International – DHL Express have their ON Demand Delivery feature enabled on all tracking numbers so you can actually select your delivery method via your own tracking link, otherwise jump onto their website: https://www.dhl.com/ and track your shipment online.
Australia – if the above is not working for you call DHL: 13 14 06
DISCLAIMER
Ballsy is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Ballsy takes no responsibility for deliveries which are made to addresses entered in error. Please contact either Post Haste, NZ Post or DHL Express via your tracking number details.